For those financially impacted by COVID-19, how you’re going to pay your mortgage is a serious concern. If you can’t make your mortgage payments because of the virus and your loan is serviced with Flat Branch, start here by understanding your options and reaching out to your servicer for help.

What assistance is available and how do I get it?

We’re offering a 90 day forbearance plan, meaning you won’t have to pay your mortgage during this time frame. Essentially, forbearance is like putting a pause on your payments. Keep in mind this is just a suspension, however; you’ll have to repay it at the end of the 90 day time period. It’s possible for this to be extended past the original 90 days based on your financial needs.

Click here to find out how to cancel your monthly mortgage payments along with additional information on the forbearance plan.

What about…?

Here’s a few quick tidbits on concerns you may have or things to look out for:

It won’t affect your credit. Not making your mortgage payments with an approved forbearance status will not have an impact on your credit.
Pay if you can. In the case you can still make a partial or full payment while in forbearance, we recommend you do so. It’ll take some of the pressure off at the end when it comes time to pay.
Keep an eye out for scammers. Unfortunately, it’s a prime time for scammers to take advantage of people. Beware of anyone offering financial assistance options, and if you do encounter someone you think could be a potential scammer, contact our customer service line to confirm you’re speaking with a representative of Flat Branch.
You will still receive monthly statements. We will continue to send you your monthly billing statements during the forbearance time period due to compliance requirements. This does not mean you have to make payments.

What do I do now?

When your forbearance is granted, make sure to keep all written documentation as confirmation of your status. Please reach out to us with any further questions you may have about your mortgage. We’re always here for you.

COVID-19 Hardship and Your Mortgage Payment